Refund Policy

1. Overview

This Refund Policy applies to all purchases of FleetTAB subscriptions and services made through our website. We want you to be satisfied with your purchase, and we provide this policy to ensure transparency about our refund process.

2. Payment Processing

All payments for FleetTAB are processed by Paddle.com Market Limited ("Paddle"), who acts as our Merchant of Record. This means:

• Paddle is the official seller of record for your purchase
• Your payment is processed securely by Paddle
• Paddle handles billing inquiries, payment disputes, and refund processing
• Your purchase is subject to Paddle's Buyer Terms

3. Refund Eligibility

3.1 Subscription Plans

We offer a 14-day money-back guarantee for new subscriptions. You are eligible for a full refund if:

• You request a refund within 14 days of your initial purchase
• This is your first subscription to FleetTAB
• You have not previously received a refund for FleetTAB

3.2 Subscription Renewals

For subscription renewals (monthly or annual):

• Refund requests must be made within 7 days of the renewal charge
• Refunds for renewals are provided at our discretion
• We recommend canceling your subscription before the renewal date to avoid unwanted charges

3.3 Non-Refundable Items

The following are generally not eligible for refunds:

• Subscriptions used beyond the refund period
• Requests made more than 14 days after the initial purchase (or 7 days after renewal)
• Accounts terminated for violation of our Terms of Service
• Partial months of service after cancellation

4. How to Request a Refund

To request a refund, you have two options:

4.1 Contact FleetTAB Support

Email us at support@theassettrack.com with:

• Your account email address
• The date of purchase
• Reason for requesting a refund

We will respond within 2 business days and process eligible refunds through Paddle.

4.2 Contact Paddle Directly

You can also request a refund directly from Paddle:

• Locate your receipt email from Paddle
• Click the support or refund link in that email
• Follow Paddle's refund request process

5. Refund Processing

Once a refund is approved:

• Refunds are processed by Paddle, typically within 5-10 business days
• The refund will be issued to the original payment method
• Your FleetTAB subscription will be canceled upon refund
• You will lose access to premium features immediately after the refund is processed

6. Cancellation vs. Refund

Please note the difference between cancellation and refund:

• Cancellation — Stops future billing. You retain access until the end of your current billing period.
• Refund — Returns your payment. Access is terminated immediately upon refund processing.

To cancel your subscription without requesting a refund, you can do so from your account settings or by contacting us at support@theassettrack.com.

7. Exceptional Circumstances

We may consider refunds outside our standard policy in cases of:

• Extended service outages caused by FleetTAB
• Billing errors or duplicate charges
• Significant changes to our service that materially affect your use

Such requests are handled on a case-by-case basis.

8. Currency and Taxes

Refunds are processed in the same currency as your original purchase. Any taxes or fees included in your original payment will also be refunded. Currency conversion rates at the time of refund may differ from the original purchase.

9. Free Trial

If you signed up for a free trial and do not wish to continue:

• Cancel before the trial ends to avoid charges
• No payment is required during the free trial period
• If you are charged after a free trial ends, standard refund policies apply

10. Chargebacks

If you initiate a chargeback with your bank or credit card company instead of contacting us for a refund:

• Your FleetTAB account may be suspended
• You may be responsible for chargeback fees
• We encourage you to contact us first to resolve any billing issues

11. Company Information

12. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Significant changes will be communicated via email.

13. Contact Us

For questions about refunds or this policy, please contact us:

• Email: support@theassettrack.com
• Address: ul. Marszalkowska 115/338, 00-102 Warszawa, Poland